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What services does MDLIVE offer?

MDLIVE provides a range of services including urgent care, primary care, mental health appointments with licensed therapists and psychiatrists, and dermatology services.

How can I access MDLIVE?

MDLIVE can be accessed anytime and anywhere in the U.S. and Puerto Rico through its website or mobile app, allowing patients to connect with healthcare providers by phone or video.

What is the cost of using MDLIVE?

Creating an account with MDLIVE is free. Appointment costs vary based on health insurance plans, with some services potentially costing as little as $0, while others may range from $0 to $284 depending on the type of care needed.

Can I choose my doctor or therapist?

Yes, patients can choose to see the first available doctor or schedule an appointment with a specific provider using the doctor profile information available on the MDLIVE platform.

Is MDLIVE safe and private?

Yes, MDLIVE is committed to maintaining patient privacy, adhering to HIPAA regulations, and ensuring that all personal health information is securely managed.

What types of conditions can be treated through MDLIVE?

MDLIVE can treat a variety of non-emergency conditions, including common illnesses like the flu, chronic conditions like diabetes, mental health issues such as anxiety and depression, and dermatological concerns like acne and eczema.

Q: How often does Mdlive experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Mdlive outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.